Ordering Policies

Ordering Policies

Please take a moment and read our ordering policies before placing your order through this website, by mail, or by phone. We appreciate your business and you can trust us when we say your satisfaction is our number-one goal. But we must adhere to these policies to make ordering easy, quick and fair to all. Thank you for your interest in Larry’s Thunderbird & Mustang Parts.

About our Pricing:  We work hard to maintain the lowest prices possible. However, due to constantly changing market conditions, prices may change during the year and/or differ from the prices on our printed catalog. We reserve the right to change prices without prior notice. If there is a difference between the catalog price and the web site price, the web site price shall be considered the current price.

Back ordered parts:  At Larry’s Thunderbird and Mustang Parts we strive to fulfill all orders completely and as quickly as possible. Occasionally back orders occur. If we have backordered an item to you we will make it a priority to ship it to you as soon as possible. Your account will not be credited for the backordered item(s) unless you request that we do so or we have determined that your order cannot be fulfilled. If you have a time sensitive order or an air shipment, please call to check availability before ordering as we do not send backorder notifications.

For Our International Customers:  In order to avoid your shipment being held or delayed in Customs, we are unable to add to website orders after they have been submitted and payment has been processed. If additional parts are needed, a separate order will need to be created. Please make sure you review your order before submitting. No exceptions will be made.

Air/Expedited Shipments:  Along with our standard ground shipping, we are pleased to offer Fedex Next Day AM, Next Day Standard., 2  Day Air, 3 day Select and USPS Priority Mail shipping services to our customers. Please note: Orders shipping by air or expedited services must be submitted no later than 2 PM Pacific time in order to be processed the same business day. Orders submitted after 2 PM Pacific time will be processed the following business day.

Placing Orders: It is our goal to ship all orders within one day of receipt. All VISA, MasterCard, Discover, and American Express orders will be accepted. Personal checks are welcome, but we may have to hold the order for 14 days for check clearance. All COD Orders must be paid by certified funds. The shippers will not accept cash. There is an extra charge of $10.00 for each COD package.

To Order by Telephone
Call Toll Free (800) 854-0393. Have your credit card ready. Our phone ordering hours are Monday thru Friday, 7am to 5pm (PST).

To Order by Fax
Complete the Order Form and FAX 24 Hours to (951) 270-3224. Be sure to include your telephone number, credit card number, expiration date, and validation code as well as part numbers and accompanying descriptions.

To Order by Mail
Fill out the Order Form completely and accurately, including all part numbers and accompanying descriptions and mail to:

Larry’s Thunderbird & Mustang Parts
1180 California Ave. #B
Corona, CA 92881

If you are including payment with your order, be sure to allow for freight charges. Credit card numbers must be accompanied by expiration date and validation code.

Internet Orders: Larry’s catalogs are featured on our web sites: www.larrysbird.com or www.larrysmustang.com. Follow instructions located on the site for proper ordering.

Returned/Refused Shipments: Customers will be responsible for all shipping charges, storage charges, and a minimum 10% handling fee on all refunded shipments. Merchandise returned that is not defective or damaged is subject to a minimum 10% restocking charge. The handling fee for parts purchased as “used” is 15%. No Returns Accepted on Special Order Items.

Damaged Merchandise/Missing Merchandise: Inspect your parts immediately upon receipt. If you should receive parts that are freight damaged or missing due to a broken box, contact us immediately. If you find a shortage in your order, you must advise us of that shortage within 7 days. We can only accept responsibility for shortages reported within the 7-day time period. Please do not ship damaged parts back to us without prior authorization. We will do everything possible to see that you are taken care of quickly and efficiently.

Guarantees: All new and reproduced products are guaranteed against defects in workmanship and materials. Liability of Larry’s Thunderbird & Mustang Parts is limited to the replacement of defective parts. If you are not satisfied with your purchase and wish to make an exchange or return for refund, we ask that this be done within 30 days after purchase. If the reason for your return is our error, we will pay the shipping costs both ways. However, all parts must be returned Freight Prepaid, by way of the least expensive transportation. Returns cannot be accepted on the following items: Electrical Parts, Stripe Kits, Books, or items with which installation has been attempted. All returns must have a copy of your original invoice, as well as a letter of explanation and may be subject to a restocking charge.

Pricing: We attempt to maintain all prices, however, because of normal market changes, we reserve the right to adjust prices without notice.

Core Charges: A Core Charge is applied to most rebuilt items. This is in addition to the price of the part but is refundable upon supplying Larry’s with your correct and rebuildable core. This is done so that we may continue to recycle good cores. If we run out of good cores, we must have your core in advance so that we can rebuild it and return it to you. Cores must be assembled, rebuildable, authentically correct, and drained of all fluids to receive a core charge refund.