Just wanted to offer a pat on the back to your crew. Matt provided some very quick and professional help with my order and it arrived right on time. I would even like to compliment you all on the packing job for my very fragile trim parts. They arrived in perfect condition.
Thanks for all your hard work and support. A fan of Larry’s.
Several weeks ago I received some parts for Larry’s. I felt that the parts were of inferior quality and I call Larry’s and told them about the product and I was told to ship the parts back and they would make a judgment on them. Well they called me today 3/29 and told me that they agree with me and they would refund me. What a welcome call that was, I am so glad to see a honest company and will continue to do business with Larry’s without looking at other companies for parts for my Thunderbird. Thank you Larry’s – I will be forever loyal.
Just a huge thanks to your outfit and especially Matt…l have been in the classic car arena most of my life and it was so refreshing to observe your sales people in action, especially Matt when I showed up with a load of used parts stuffed in a motor home like Jed Clampett. Matt was nothing but respectful and courteous.
Just a brief note to thank Matt for fixing my order which was incorrectly returned from Australia because of an error not of your causing. Your response was perfect and you fixed it promptly. I’ve used, and lots in Australia & N.Z. have used, Larry’s for all our Thunderbird needs. The items were beautifully packaged, and as a bonus the new seat covers I ordered for my ’57 T-Bird are of much superior quality than those I replaced 10 years ago from another supplier. Well done and thanks from Australia.
There are five national supply companies that I order parts from for my T-Bird, to have a sales person to have this much dedication over a less than $5 part is nothing short of amazing. I want you to know Larry’s is now at the top of my list of suppliers. This is an example of outstanding customer service and I greatly appreciate the effort of your employees.