FAQ
(Frequently Asked Questions)
What are your store hours?
We are open Monday through Friday from 7:00 AM to 5:00 PM Pacific time and Saturday from
9:00 AM to 1:00 PM.
How can I receive one of your catalogs?
Click on the "FREE CATALOG" button located in the row of buttons near the top of this
screen or call us toll free at (800) 854-0393.
For what car models does Larry's sell parts?
- Ford Thunderbird 1955 - 1966
- Ford Passenger Cars 1954 - 1957
- Ford Mustang 1964 - 1973
Is my personal information secure?
Larry's takes information security very seriously. We keep our firewall protection up to date for our servers. Our web site also has up to date protection. We do not distribute any part of our mailing list to anyone for any reason except for purposes of mailing our catalogs.
When will I get my order?
The answer to this largely depends on where you live and the method of shipment. Most orders are shipped the same day or the following day from when we receive the order. Ground shipments to the east coast usually take about 5 to 6 working days.
What shippers does Larry's use?
Most orders are shipped by DHL, but we use many different shippers including UPS, Fedex, USPS, and several different trucking companies. Larry's uses whichever carrier will be most advantageous to the customer depending on weight, dimensions, destination, urgency, and shipping rates. If you have a particular carrier that you would like us to use, just let us know.
What types of payment does Larry's accept?
Most customers pay by credit card. We accept VISA, MASTERCARD, DISCOVER, and AMERICAN EXPRESS. Also, you may pay C.O.D. with some shippers. C.O.D. must be paid with a cashiers check or money order. You may send in a check as prepayment for an order, however, there will be a delay while we clear your check. Overseas customers may pay by wire transfer.
What is your return policy?
Returns must be accompanied by the "Return Form" provided with each shipment. A copy of the invoice, an explanation of the reason for the return, and the customer's request of what is to be done (refund, exchange, etc.) should accompany returned parts. Do not return items C.O.D. You must drain all fluids from parts being returned. The customer is responsible for return shipping charges. A minimum 10% restocking fee will be changed on refunds. A minimum of 15% is charged on used parts. Special order items are nonrefundable.
What is a core charge?
Certain items are listed as "rebuilt". This means that we use the customers old part (the core), to rebuild. If the customer does not provide us with a rebuildable core then he is charged the applicable core charge in addition to the rebuild charge.
How do I find a car club to join?
Click on the "LINKS" button on the left side of the screen and choose a club that matches your interests.